Frequently Asked Questions
• The first time you light your candle, allow the wax to melt completely across the top of the jar until it’s in liquid form, this will ensure your candle burns evenly.
• Before relighting your candle, be sure to trim off the burnt tip of the wick, you can use our bespoke Vaasanai wick cutter! This will prevent your wick from ‘mushrooming’ and causing high flames.
• Do not burn your candle for more than 4 hours at a time; never leave it unattended and keep out of reach of children and pets.
• Ensure to keep your lit candle away from droughts or fans.
• To put out your candle, just place your lid back on the jar while the flame is still lit. This will ensure smoke does not fill up the room.
One of the signs of natural soy wax is the way that its visual appearance in the vessel may change prior, during and after lighting. The surface of your candle may look bumpy or begin to develop holes in the wax; these holes are a result of any air bubbles in the wax rising to the surface of the candle. The candle may also look as though it is separating/crystallised; this is known as frosting and it is the process in which the wax is trying to return back to its natural form. These visual changes are completely normal and does not affect the burn quality and scent of your candle.
In warmer temperatures, you may notice a thin layer of oil sits on the surface of your candles. Our soy wax is sensitive to extreme temperature changes, causing the natural oils to separate from the wax, which results in little pools of oil on the top of the candle known as sweating. As well as sweating, any time the temperature changes, candle wax risks pulling away from the sides of the glass vessel. We can assure you that our candles are crafted and stored in a temperature-controlled environment with minimal fluctuations. However, instances of sweating and/or wet spots can occur during the curing, shipping, storing and general handling of the candle and preventing it is impossible.
Waxes and oils are sensitive to both temperature and light, take care when storing your candles or wax melts for an extended period of time. Store them in a cool, dry place away from direct sunlight or intense light. Store inside the packaging box or inside a cupboard. Do not store candles in your fridge or freezer. Should your candle be left for long exposure to the cold, you should allow the candle to return to room temperature for at least 2 hours before burning it to minimise potential damage.
We hope you've enjoyed burning your Vaasanai candle! Here's an easy way to get the remaining candle wax out of the glass vessel.
• Boil your kettle and pour hot water directly into the vessel, covering your leftover wax.
• Set the vessel aside for a few hours
• Once the water has completely cooled down, you'll notice that the wax has risen to the top of the vessel in its own layer and sits on top of the water.
• Lightly tap the wax and slide it out of the vessel. Dispose the wax into a waste bin.
• Pour the water out and wipe the vessel down with hot soapy water to get rid of any remaining wax residue, the metal wick sustainer and any unwanted stickers.
Always! Our candles and wax melts are vegan-friendly & cruelty free.
By human hands in our East London home studio.
Unfortunately, at the moment we are only shipping within the UK.
Please check our returns policy at the bottom of the page
Wax melts are scented pieces of wax, much like a candle but without the wick.
Break off a piece or two from your wax bar (depending on your burner size) or add 1 wax melt disc to your wax melt burner, light your tealight and simply pop it in your burner. The intensity of fragrance will depend on your room size, temperature of the room and amount of wax used. For best results, always close your windows in the room you are burning the wax.
We recommend switching to a fresh wax melt every 2-3 tea light.
We have 2 favourite ways of removing wax melts from a wax burner. Firstly, we love to use cotton wool or cotton pads to soak up the molten wax and wipe the dish clean. Secondly, you can wait for the wax to set hard and run the dish under a warm tap so the wax pops out with ease. Make sure you completely dry your wax burner dish before using again. Do not use wipes and/or cleaning chemicals/products to clean the burner. Do not use metal or sharp objects to clean out wax as this may crack or damage the burner or cause injury.